Last updated: 30 September 2026
We want you to love what you buy from Tipusha. This policy explains how returns and refunds work. It does not affect your legal rights as a UK consumer.
1. Changed your mind? 14 days to cancel
Under the Consumer Contracts Regulations 2013, you can cancel your order for any reason within 14 days of the day you receive your items. Just tell us by emailing info@tipusha.com with your order number. You then have a further 14 days to send the items back.
- Items must be returned unused and in their original condition and packaging where possible.
- You pay the cost of returning items you have changed your mind about.
- Some items can’t be returned for hygiene or safety reasons once unsealed (for example earrings, underwear, cosmetics), and personalised or made-to-order items cannot be cancelled.
2. Faulty, damaged or wrong item?
If an item arrives faulty, damaged, not as described, or is the wrong item, contact us within 30 days of delivery with your order number and a photo. We will arrange a free return and give you a full refund, or a replacement if you prefer. This is your right under the Consumer Rights Act 2015.
3. How to return
- Email info@tipusha.com with your order number and the reason for return.
- We will reply with the return address and instructions. Please don’t send items back before hearing from us, as some items ship from different warehouses.
- We recommend using a tracked service and keeping your proof of postage.
4. Refunds
We will refund you within 14 days of receiving the returned item (or proof that you sent it). Refunds go back to your original payment method and include the standard delivery cost you paid. We may deduct an amount if an item has been handled more than needed to inspect it.
5. Late or missing orders
If your order has not arrived within the delivery time shown at checkout, please contact us and we will track it for you. If it is lost, we will send a replacement or give you a full refund.
6. Contact us
Tipusha, United Kingdom
Email: info@tipusha.com